Return & Refund Policy

Last Updated: 5/31/2026

At Vantiq, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns of new, unused, and undamaged items within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products
• Clearance or final sale items
• Products damaged due to misuse, improper installation, or normal wear and tear
• Gift cards

Return Process

To initiate a return, please contact us at:

Email: support@vantiqstore.com

Please include:

• Your order number
• The item(s) you wish to return
• Reason for return

Once approved, return instructions will be provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product is defective

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.

We will provide a replacement, exchange, or refund at no additional cost.

Refunds

After we receive and inspect your return, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Please note that your bank or credit card provider may require additional processing time.

Exchanges

We accept exchanges for defective or damaged items. For all other exchange requests, please contact our support team.

Contact Information

If you have questions regarding returns or refunds, contact us:

Email: support@vantiqstore.com

Business Address: 

4414 82nd St

Suite 212

Lubbock, TX 79424

United States